Account, login and billing
Password resets, login issues, billing questions, and account recovery guidance.
How to reset your password
Use the forgot-password flow to request a reset link, open the secure link from your email, and create a new IVOTIA password.
I cannot log in to my account
Troubleshoot password, Google sign-in, verification, session, and temporary lockout issues when you cannot access your IVOTIA account.
How to change the email address on your account
Understand when you can update your email yourself, how verification works, and what happens once an email is already verified.
How to add and verify your phone number
Add a phone number from your profile, request a verification code, and complete the current IVOTIA phone-verification flow with the correct limits and retry rules.
Which payment methods does IVOTIA support?
Understand which payment methods appear in IVOTIA checkout and why the available options can change based on currency, phone number, and order context.
Creating an account on IVOTIA
Create an IVOTIA account with email or Google, verify your email when required, and finish the first-time setup before you start browsing, buying, or selling.
How account deactivation and deletion work
Understand what the current Delete My Account flow does immediately, what happens to your access, and how long account data may be retained.
Profile, language, currency, and notification settings
Use IVOTIA settings to control notification delivery, real-time alerts, app language, display currency, spoken languages on your profile, and saved addresses.