Buyers, orders and payments
How buying works on IVOTIA, checkout, escrow, shipping, and payment methods.
How buying and checkout work on IVOTIA
A simple overview of adding items to cart, shipping, checkout, and payment.
How escrow works on IVOTIA
Learn how IVOTIA escrow helps protect buyers and sellers during an order.
Shipping, delivery, and order destination basics
How shipping works, how destinations affect orders, and what to review before placing an order.
Refunds and disputes on IVOTIA
When to open a dispute, what happens during review, and how refunds are handled.
How IVOTIA works for buyers
A practical overview of discovering products, hiring providers, chatting with sellers, and buying safely on IVOTIA.
Escrow vs Direct Deal on IVOTIA
Understand the difference between IVOTIA's protected escrow flow and the lower-protection Direct Deal flow.
How Direct Deal works
See when Direct Deal becomes available, how the unlock flow works, and what changes after contact details are revealed.
Direct Deal waiver, fees, and refunds
Know what the Direct Deal waiver means, why the access fee matters, and when refunds are not available.
Browsing products, shipping, and currency display
Understand how product discovery, shipping expectations, and displayed currency work before you place an order.
Ordering a service, delivery, and revisions
How service orders work from provider selection through delivery, review, revisions, and completion.