Shipping, delivery, and order destination basics

When shipping details matter

Shipping and destination details matter for physical product orders. Service orders usually do not need a delivery address in the same way.

IVOTIA checks shipping during the product buying flow and confirms the final delivery cost during checkout.

How IVOTIA uses delivery addresses

If a product requires shipping, IVOTIA needs a valid delivery address before payment can continue.

The current address flow requires at least address line 1, city, and country. You can also save delivery addresses to reuse later.

A signed-in account can currently save up to 5 addresses, and one address can be marked as the default.

How shipping availability is checked

On supported product pages, IVOTIA can check delivery availability before checkout using your chosen destination.

A product page may show that delivery looks available, but the final shipping amount is still confirmed at checkout.

If the destination is not supported for that item or seller, IVOTIA can block the shipping path before payment is completed.

IVOTIA fulfillment modes

Physical products can use different fulfillment modes depending on how the listing is configured.

If the listing uses IVOTIA-managed delivery, shipping is calculated from the saved address and the shipping class of the item.

If the listing uses seller-defined shipping, the seller can offer rates only for selected countries. Countries not listed may be unavailable.

If the listing qualifies for free shipping, the shipping total can be zero for supported destinations.

How shipping cost is calculated

For IVOTIA-managed delivery, shipping can be calculated from the item shipping class, quantity, seller location, buyer destination, and route type.

If a built-in zone rate is not available, the platform can fall back to an external quote path instead of silently guessing the charge.

For seller-defined shipping, the configured seller rate for the buyer country is used when that country is supported.

What happens after you pay

After payment succeeds, the product order is funded and the money is held in escrow.

A newly paid product order normally starts in a preparing state before it moves into later shipping stages.

From there, the order can move through statuses such as preparing, at logistics, shipped, and delivered depending on how fulfilment is handled.

What the main shipping states mean

Preparing means the order has been paid for and is being prepared for dispatch.

At logistics means the shipment has moved into logistics handling before final shipment.

Shipped means the order is on the way, and the order can store carrier, method, and transit-day information.

Delivered means the product has reached the delivery stage and the buyer can move into confirmation or issue handling if needed.

Buyer confirmation and delivery protection

For product orders, the buyer cannot confirm delivery until the order is in a valid shipped or delivered state.

Once the buyer confirms, the order moves into release pending and the escrow review window begins.

If there is a real issue, the order can still move into dispute handling instead of releasing funds immediately.

Important things to know

Physical product orders need a valid delivery address before checkout can continue.

The final shipping amount is confirmed during checkout, even if the product page already shows that delivery looks available.

Seller-defined shipping may be limited to selected countries only.

IVOTIA-managed shipping can use shipping classes and route-based calculation.

Paid product orders stay protected in escrow until the delivery and confirmation flow is complete.