Trust, safety and support
Verification, policies, suspicious activity, and how to contact support.
Verification and KYC basics
How IVOTIA identity verification works, what you need before submitting, which documents are accepted on the current page, and what the review statuses mean.
How to report suspicious activity
What to do if a user, listing, payment request, or message on IVOTIA looks unsafe, deceptive, or suspicious, and which IVOTIA path to use right now.
How to contact IVOTIA support
Use the real IVOTIA support channels: the public contact form, quick website feedback, and the help assistant for article-based answers.
Community rules, prohibited items, and fraud prevention
The core marketplace rules on IVOTIA, the kinds of products and behavior that are not allowed, and how the platform enforces those rules today.
Support response times and escalation basics
Understand the current IVOTIA support-response expectation, when an issue should go through support instead of disputes or chat, and how to escalate with useful evidence.