How to report suspicious activity
What to do if a user, listing, payment request, or message on IVOTIA looks unsafe, deceptive, or suspicious, and which IVOTIA path to use right now.
Updated: 2026-06-05
What counts as suspicious activity on IVOTIA
Treat a situation as suspicious if another user pressures you to move payment off IVOTIA, asks for contact sharing too early, claims a payment was made without the normal IVOTIA checkout flow, impersonates another person or business, or sends misleading information about a listing, delivery, or refund.
IVOTIA's marketplace rules also prohibit fraud, deceptive practices, harassment, threats, counterfeit or stolen goods, and attempts to bypass platform fees by completing the transaction off-platform.
If something feels wrong, do not keep pushing the transaction forward just to be polite. Stop and verify first.
What to do immediately
Do not send money outside IVOTIA. The chat experience itself warns that off-platform payments are not protected, and that is the right rule to follow in every suspicious situation.
Keep the conversation inside IVOTIA chat if possible. Messages, blocked-message notices, offers, and order updates inside the platform are easier for support to review than evidence shared later from private apps.
Do not delete useful evidence. Keep the order number, request link, listing link, profile link, chat thread, and screenshots of anything misleading or threatening.
Current reporting paths on IVOTIA
IVOTIA does not currently expose a dedicated public `Report user` or `Report listing` button in the product flow. Right now, suspicious activity is escalated through the existing support and order-dispute paths.
If the problem is tied to an active order, use the order cancellation or dispute flow first, because that is the structured path that can pause release of escrowed funds and create a formal case record.
If the issue is broader than a single order, or it involves a profile, listing, message behavior, impersonation, or fraud attempt, contact IVOTIA support through the public contact form and include the evidence you collected.
How chat safety works today
IVOTIA already applies a security filter in chat. If a message crosses the filter, the conversation can show `Message blocked` or `Message blocked by security filter` instead of delivering the message normally.
That filter is useful, but it is not the same thing as a full abuse-report workflow. You should still escalate suspicious behavior manually through support or a dispute when the issue affects your safety, money, or order outcome.
If a user keeps pushing you toward off-platform communication or payment, treat that as a trust warning even if some of their messages are still getting through.
What to send to IVOTIA support
When you contact support, include the account email you use on IVOTIA, the usernames or store names involved, and the exact page or order where the problem happened.
Add direct identifiers where possible: order ID, request slug, listing URL, store URL, or profile URL. The faster support can locate the exact record, the faster they can act.
Explain what happened in sequence, what you were asked to do, whether money has already moved, and why you believe the behavior is unsafe, fraudulent, or deceptive.
When to use a dispute instead of general support
Use a dispute when the suspicious activity is tied to an escrow-backed order and you need IVOTIA to stop normal order resolution while the case is reviewed.
For product orders, do not wait until the shipment has moved too far through the fulfilment flow if you already have evidence of a problem. For service orders, raise the issue before confirming completion if the delivery is unsafe, misleading, or not what was agreed.
General support is still appropriate for impersonation, fake listings, account concerns, harassment, or suspicious behavior that is not yet attached to a formal order.
Important things to know
Do not rely on private promises such as “I will refund you later on WhatsApp” or “pay here first and I'll mark it done after.” If it is not protected by IVOTIA's normal flow, treat it as unsafe.
If you are ever unsure whether something is suspicious, escalate early. It is better to pause and verify than to keep going and lose evidence or platform protection.
If IVOTIA introduces direct in-product report buttons later, use them. For the current product, the correct professional workflow is: preserve evidence, keep communication on-platform, use disputes for active orders, and contact support for everything else.