Help Center
Find help for IVOTIA buyers, sellers, and support questions
Search articles, browse support collections, or ask the help assistant for guidance grounded in IVOTIA documentation.
Collections
Account, login and billing
Password resets, login issues, billing questions, and account recovery guidance.
6 articles
Buyers, orders and payments
How buying works on IVOTIA, checkout, escrow, shipping, and payment methods.
10 articles
Sellers, listings and profiles
Vendor and freelancer setup, listings, profiles, and seller-facing basics.
7 articles
Chat, requests and disputes
Messaging, requests, custom offers, and how disputes work.
6 articles
Trust, safety and support
Verification, policies, suspicious activity, and how to contact support.
6 articles
Popular Articles
How to reset your password
Reset your IVOTIA password using the forgot-password flow and create a new login password.
I cannot log in to my account
Common login issues, including wrong credentials, expired sessions, and account access problems.
Which payment methods does IVOTIA support?
Understand the payment options available on IVOTIA and when each method appears.
How buying and checkout work on IVOTIA
A simple overview of adding items to cart, shipping, checkout, and payment.
How escrow works on IVOTIA
Learn how IVOTIA escrow helps protect buyers and sellers during an order.
Refunds and disputes on IVOTIA
When to open a dispute, what happens during review, and how refunds are handled.
How vendor profiles work
Manage your public store details, contact details, and store presence as a vendor.
How to create a listing
Create a product or service listing with the details buyers need before ordering.
Need more help?
Browse the articles first, then use the help assistant or contact support at support@ivotia.com.