Chat, requests and disputes
Messaging, requests, custom offers, and how disputes work.
How chat works on IVOTIA
Use IVOTIA chat to ask questions, share files, discuss offers, and continue approved request conversations without moving off-platform.
Custom offers in chat
Understand how IVOTIA custom offers work in chat, what sellers must attach before sending them, how buyers pay, and what happens after a custom offer becomes an order.
Requests and seller proposals
Post a buyer request, choose whether it is invite-only or open to the marketplace, review seller proposals, and decide when to shortlist, select, or unlock a conversation.
Dispute management basics
How IVOTIA dispute requests work after they are opened, what the current request types and statuses mean, and when a case moves from a user-to-user resolution request into support escalation.
Sending attachments and staying safe in chat
Use IVOTIA chat attachments correctly, understand the current file limits, and avoid behaviors that trigger the security filter or weaken platform protection.
How to choose a seller from request responses
Learn how to review seller proposals on IVOTIA, when to shortlist, when to open limited chat, and how seller selection and full unlock actually work.