What happens after a dispute is opened and how the review process usually works.
Updated: 2026-04-09
Support may review order records, chats, delivery states, and relevant evidence.
Dispute review can take time depending on the case complexity.
Keep communication clear and factual.
Share only relevant evidence and avoid repeating conflicting explanations.
When to open a dispute, what happens during review, and how refunds are handled.
Send messages, attachments, and discuss an order or listing inside IVOTIA chat.
Understand how custom offers work in chat and how buyers can review them.
