How vendor profiles work

What a vendor profile is

A vendor profile is the business profile behind a product seller account on IVOTIA. It powers your public store page, your store branding, and important buyer-facing information such as support contacts, policies, and store location.

When a user becomes a product seller, IVOTIA creates a vendor-side seller profile and a linked vendor profile record. That vendor profile is then used across product pages, shipping flows, and the public store page.

What buyers see from your vendor profile

On the public store page, buyers can see your store name, store banner, store logo, business type, city/country location, review count, average rating, and sales count when available.

Product pages also use vendor-profile information to show the store name and link buyers into the public store page.

Your vendor profile can also expose public-facing store details such as the store description, support contact channels, policy text, and location context that helps buyers understand who they are buying from.

What you can edit later

From Account > Vendor Profile, you can update your store branding and business details after onboarding.

The editable vendor-profile fields currently include your store logo, store banner, store description, business type, tax ID, business registration number, return policy, shipping policy, processing time, product categories, support email, support phone, social links, and store country/location data.

You can also upload new banner and logo images later if your store branding changes.

What is read only after onboarding

Some core identity fields are intentionally locked after setup. In the current vendor-profile page, store name and store URL / store slug are shown as read only.

That means your public store identity is expected to be chosen carefully during onboarding. If you later need to change branding, you can still update the visible store assets and description, but the underlying slug is not treated as a normal self-service editable field in the account page.

Store address and support details

Your store location matters beyond just profile appearance. IVOTIA uses vendor location data for shipping, delivery estimates, and buyer trust signals.

If your vendor profile does not already have a store address saved, IVOTIA can fall back to the user account address and location data when building the vendor profile response. However, sellers are still expected to add a proper store country and store-level details where needed.

Support email and support phone are also part of the vendor profile. If those fields are not set at vendor-profile level, IVOTIA can fall back to the main user email and phone in some profile responses.

Policies, categories, and trust signals

The vendor profile is where sellers explain how their store operates. Return policy, shipping policy, and processing time help buyers understand what to expect before ordering.

Product-category tags on the vendor profile help describe what the store focuses on, even though the actual product listings themselves still control what buyers can purchase.

Verified-vendor status, reviews, and sales totals are shown on the public store page when available, which makes the vendor profile an important trust surface and not just an internal settings form.