How escrow works on IVOTIA

What escrow means on IVOTIA

When you pay for a normal IVOTIA order, the money is not sent straight to the seller. The order is funded first, and the payment is then held in escrow while the order is being delivered or completed.

This gives the buyer time to receive the product or review the service before the seller is paid out to their wallet.

Which orders use escrow

IVOTIA uses escrow for both product and service checkout flows.

Product orders are created as product escrow orders. Service orders are created as service escrow orders.

This help article is about those protected checkout orders, not about informal off-platform arrangements or Direct Deal conversations.

When funds move into escrow

After successful payment, the order is marked as funded and the escrow status moves into a held state.

At that point, the seller can continue fulfilment, but the seller has not yet been paid out. The funds stay protected on the platform until the release conditions are met.

The buyer can still track the order, shipping progress, delivery, and any later dispute activity from the order page.

How release works for product orders

For product orders, the seller first needs to move the order into a shipped or delivered stage before the buyer can confirm receipt.

Once the buyer confirms delivery, IVOTIA moves the order into a release-pending state and starts the clearance timer.

In production, the default auto-release window is 7 days unless your environment is configured differently. During that period, the order can still move through review or dispute handling if needed.

How release works for service orders

For service orders, the seller must first mark the service as completed before the buyer can confirm it.

After buyer confirmation, the order also moves into release pending and the clearance timer begins.

If there is no valid problem that stops the process, the funds are later released to the seller wallet through IVOTIA’s escrow release flow.

Buyer approval vs automatic release

A buyer can actively approve the order once it is in a releasable state. That triggers immediate escrow release to the seller wallet.

If the buyer has already confirmed delivery or completion and no dispute blocks the order, IVOTIA can also auto-release after the configured review window ends.

All release paths use the same escrow release service so ledger records, wallet crediting, and notifications stay consistent.

What happens when escrow is released

When escrow is released, IVOTIA records the release in the escrow ledger and credits the seller wallet with the seller payout amount.

The platform also records commission and gross amount details for the order, and the release timer is cleared.

The seller then sees the money in their wallet balance instead of only as a held order amount.

What happens if there is a dispute

When a dispute is opened, the order moves into a disputed state and the automatic release timer is cleared.

This is important because the platform must freeze payout while the issue is being resolved.

Depending on the outcome, the order may return to a held state, move into a completed review state, or be refunded.

Refunded and cancelled outcomes

If a valid cancellation or refund is approved, IVOTIA can mark the order as refunded instead of releasing the funds to the seller.

In those cases, the escrow ledger is updated to reflect the refund outcome, and the order does not continue to seller payout.

This is one of the main reasons escrow exists: it gives the platform a controlled way to handle genuine order problems before money leaves the protected flow.

Important things to know

Escrow protects both product and service checkout orders on IVOTIA.

The seller is not paid immediately when the buyer checks out.

Buyer confirmation can trigger release, and confirmed orders can also auto-release after the review window.

Opening a dispute freezes release by clearing the auto-release timer.

Released funds go to the seller wallet only after IVOTIA records the release in the escrow ledger.