Verification and KYC basics

When IVOTIA asks for identity verification

IVOTIA uses identity verification (KYC) to confirm who is receiving seller payouts and to help the platform review seller applications faster.

On the current account Verification page, the KYC flow is positioned as a seller-facing step. The page explains that identity verification is required to receive payouts and can speed up application approval.

If your KYC status is already `pending`, you cannot submit another application. If your status is already `approved`, the current self-service form will not let you submit again.

What you need before you can submit

Before the Verification page will let you submit documents, your profile must already include your first name, last name, and profile photo.

If any of those profile fields are missing, IVOTIA blocks the KYC form and sends you back to `Account > Profile` first.

The current self-service KYC page only accepts one identity document image in the submission flow, so make sure the image is clear, readable, and shows the front of the selected document.

Accepted document types on the current page

The current Verification page offers these document types: `National ID`, `Passport`, and `Driver's License`.

The backend also recognizes `business_registration` as a valid document type, but that option is not exposed in the current self-service dropdown on the page you use today.

The draft upload on this page accepts common image formats only: JPG, PNG, WebP, and GIF, with the current size limit shown in the UI.

How submission works

On the current flow, you select a document type, upload the front image, and then submit the application for review.

IVOTIA saves draft upload details locally in your browser while you are still working on the form, and the submitted document image is stored on Cloudinary while the review is pending.

After a successful submission, your status changes to `pending`, the page switches into the review state, and IVOTIA shows the message that review usually takes `24–48 hours`.

KYC statuses and what they mean

The Verification page currently uses four practical states: `none` (not started), `pending` (under review), `approved` (verified), and `rejected` (review failed).

If your status is `pending`, the page shows `Documents Under Review` and you cannot submit a replacement application through the normal form.

If your status is `approved`, the page shows `Identity Verified` and the self-service KYC route is complete.

If your status is `rejected`, IVOTIA shows the rejection reason if one was saved, and the page lets you resubmit documents.

What admins do during review

IVOTIA admins review KYC applications from the admin verification queue. They can either approve or reject a submission.

A rejection requires a rejection reason. That reason is then shown back to the user on the Verification page so the user knows why resubmission is needed.

Once a pending submission is reviewed, IVOTIA attempts to delete the stored KYC document from Cloudinary and clears the document URL from the database as part of the privacy and security cleanup.

Important things to know

Only submit documents that are clear, current, and match your account details. Unclear images or mismatched details are the main reasons reviews get delayed or rejected.

If your application is rejected, read the reason carefully before resubmitting. Re-uploading the same unreadable or incorrect document usually leads to another rejection.

If you believe your verification status is wrong or has been stuck for longer than the stated review window, contact IVOTIA support and include the email address on the account and the status you currently see on the Verification page.