Direct Deal waiver, fees, and refunds
Understand what the IVOTIA Direct Deal waiver records, what the unlock fee covers, and why that fee is treated as non-refundable once contact sharing is enabled.
Updated: 2026-06-05
Why the waiver exists
The waiver creates an explicit record that the buyer understood the risks before unlocking Direct Deal. IVOTIA uses it to confirm that the buyer knowingly chose a lower-protection path instead of a normal escrow order.
This is important because Direct Deal changes who is responsible for payment, delivery coordination, and problem resolution.
What the fee actually pays for
The Direct Deal fee is an access unlock fee. It is paid to reveal contact sharing capability in the conversation after the waiver is accepted.
It is not the price of the underlying product or service. The main commercial amount of the deal is separate from the unlock fee.
What the buyer accepts in the waiver
The current waiver confirms that price, quantity, and key terms were already discussed in chat; that IVOTIA will not manage the transaction like an escrow order; that the Direct Deal unlock fee is non-refundable; and that the buyer accepts responsibility for continuing independently.
Because those confirmations are recorded before payment, the fee is treated very differently from a protected order payment.
Why the fee is non-refundable
The unlock fee is treated as non-refundable once contact sharing is enabled. The system records this after successful payment and marks the waiver accordingly.
That rule exists because the value of the fee is tied to unlocking contact access, not to whether the buyer later likes, completes, or cancels the separate off-platform arrangement.
What IVOTIA can and cannot refund here
Direct Deal should not be treated like a normal escrow order refund path. If the buyer continues outside the platform after unlocking contact details, IVOTIA does not manage that separate transaction the same way it would manage an escrow-backed order.
That means buyers should not assume the Direct Deal unlock fee or the later off-platform deal amount will be reviewed under the same dispute rules used for normal orders.
When to avoid Direct Deal
Avoid Direct Deal if you want IVOTIA to hold the money, track delivery formally, or support you through the standard dispute lifecycle. In those cases, stay with normal checkout and escrow.
Use Direct Deal only when you understand that the unlock fee is separate, recorded through a waiver, and materially less protected than a standard IVOTIA order.