How to change the email address on your account

Update the email used on your account and understand what happens next.

Updated: 2026-04-09

Before you update email

Use an email address that you control and can receive messages on.

Make sure you can still access your current account before changing identity details.

Contact support with the current account email or username and explain why the email needs to be changed.

Support may ask for verification before changing account ownership details.

Reset your IVOTIA password using the forgot-password flow and create a new login password.

Common login issues, including wrong credentials, expired sessions, and account access problems.

Understand the payment options available on IVOTIA and when each method appears.