Help Center
Find help for IVOTIA buyers, sellers, and support questions
Search articles, browse support collections, or ask the help assistant for guidance grounded in IVOTIA documentation.
Collections
Account, login and billing
Password resets, login issues, billing questions, and account recovery guidance.
8 articles
Buyers, orders and payments
How buying works on IVOTIA, checkout, escrow, shipping, and payment methods.
10 articles
Sellers, listings and profiles
Vendor and freelancer setup, listings, profiles, and seller-facing basics.
7 articles
Chat, requests and disputes
Messaging, requests, custom offers, and how disputes work.
6 articles
Trust, safety and support
Verification, policies, suspicious activity, and how to contact support.
5 articles
Popular Articles
How to reset your password
Use the forgot-password flow to request a reset link, open the secure link from your email, and create a new IVOTIA password.
I cannot log in to my account
Troubleshoot password, Google sign-in, verification, session, and temporary lockout issues when you cannot access your IVOTIA account.
Which payment methods does IVOTIA support?
Understand which payment methods appear in IVOTIA checkout and why the available options can change based on currency, phone number, and order context.
How buying and checkout work on IVOTIA
Learn how IVOTIA checkout works for products and services, how addresses and delivery are handled, and what happens after you place and pay for an order.
How escrow works on IVOTIA
Understand how IVOTIA escrow protects product and service orders, when funds are held, when they can be released, and what happens if a dispute is opened.
Refunds and disputes on IVOTIA
Understand when a buyer can cancel, when an escrow order moves into dispute, and what IVOTIA can review or refund inside protected platform transactions.
How vendor profiles work
Understand what an IVOTIA vendor profile controls, which fields are public, and what parts of your store identity can or cannot be changed later.
How to create a listing
Create a real IVOTIA product listing by completing the product wizard, adding media, inventory, pricing, and shipping details, and then saving as a draft or publishing.
Need more help?
Browse the articles first, then use the help assistant or contact support at support@ivotia.com.